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How Cloud Communications work for Dummies

Sep 8, 2019 / CT Solutions

What are Cloud Communications?

Cloud communication is a form of contacting infrastructure that uses the internet instead of a standard telephony network. When using cloud communications, your data, which in this case would be messages, conversations, video conferences are all hosted on cloud technology.

This means that you don’t have to deal with hardware in your communications platform. There are no physical telephone lines to add to your office, it’s practically all virtual. Having a cloud infrastructure allows you to easily scale and diversify your communications strategy.

Revolutionizing the Work Environment

There’s no secret to the fact that today’s workforce is increasingly mobile. The days of employees being tied to their desks are no more. Cloud communications have set the norm for remote working, which is now estimated to be 50% of the world’s workforce.

Cloud communications are platforms that give your staff a wide array of tools and applications, found on a single platform, available anywhere and at any time. This has changed the workspace immensely, transforming it from a dull cubicle to a practically limitless stretch.

With the cloud you’re able to seamlessly use call analytic tools, instant message, share files, host video conferences, and schedule out projects. 

Great for Analysis and Engagement

Since the cloud is practically limitless, you’re able to store vast amounts of data that stem from different sources. This information is key for analytics and the growth of your business. The cloud allows you to easily analyze this data in order to properly organize a strategy that’s going to boost your customer traffic by understanding their needs in your specific market.

Having a great customer experience is essential to your business’ success. Using the cloud allows you to have a more efficient line of communication with your customers, all in real-time. This plays a significant role in the production of progressive outcomes for your company.

Cloud Contact Center

Every successful business has an efficient and effective call center. Cloud communications provide companies with contact centers to expand their reach to customers by offering various channels for inquiries.

The channels are also designed to be of comfortable usage for the customers, giving them answers to their questions, through the specific platform of their choice. Keeping your customers content and satisfied is a sure-fire way for your brand to progress.

What to look for in a Cloud Communications Provider

The market for cloud communications is extremely vast and constantly growing, so looking for the best options to suit your business’s needs isn’t an easy task. For starters, always look for a provider that complies with great standards of quality.

  • Designed to Succeed

    Choose the company that isn’t only focusing on the benefits it’s able to provide to your company, go for the ones that design their products with the customer in mind as well. It’s all about developing an agile business, that’s able to quickly stay ahead of the curve with great outcomes.

  • Data Security

    Data management within your business is also a key factor that should be considered when looking for a provider. All cloud communications strategies consist of sharing and storing vast amounts of data onto the cloud— so it’s important you guarantee it’s secure.

  • Easy to Use

    The provider you choose should be one that you know how to properly use. Simplicity and ease of use don’t make your communications strategy less productive, it’s a factor that should always be prioritized. If you’re unaware of how to manage these features, benefits won’t occur.

    Go for a cloud communications service that has a wide array of tools and applications that you’ll easily be able to implement into the workforce. Most providers offer you test sessions in order to get a grasp of what you might be paying for!

  • Pricing

    Do the right research to know what’s best for your company’s current goals. Paying for more than you need and paying less than what you actually need to progress is just money down the drain.

Types of Clouds

Not so long ago, the options for optimizing your business communications we’re quite limited. Traditional strategies were full of complex hardware installation and other time-consuming factors. 

As of recent, cloud communications have vastly changed the way businesses communicate. There are three main cloud structures to consider.

  • Public Cloud

    This does not mean that all of your communication actions are able to be publicly accessed. 

    This communication model is the best option for businesses that are in their early-stages of development. A public cloud entails that you have the same access as other businesses to cloud resources.

    They’re usually the cheapest available, but that in no way means that it’s unable to provide you with an effective and progressive communications strategy.

  • Private Cloud

    These communication models access a wider array of benefits within the cloud, alongside a high level of security. They’re ideal for larger companies due to them being managed by a third party solution provider.

  • Hybrid Cloud

    Hybrid cloud communication models are the most popular within prominent businesses. It’s a mix between the previously mentioned models, allowing you to leverage yourself on the market with better flexibility and scalability of your cloud.

    It’s popular amongst the market since your business will be able to control certain sections of your communications infrastructure without missing out on any benefits of the cloud.

    We offer businesses in the Miami area, support and thorough explanations on how to analyze and choose the best communication solution for your company. 

    Call us today!

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